Terms & Conditions

Product Information

Most products displayed on this site are available in our Melonwoods stores.  In some cases, merchandise displayed may not currently be in stock, please contact our store for product availability.

Our furniture is handmade from reclaimed wood or other solid wood, which means that each item is unique in its own way.  Accordingly expansion or shrinkage, small cracks and other wood or glass imperfections are inherent qualities in our product.

Variations in consistency, uniformity, size and colour are indeed what make them unique, natural and exclusive.

We have done our best to display as accurately as possible the colours of the products shown on this Website. However, because the colours you see will depend on the calibration of your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Images printed from this website may also not be colour-accurate.

Prices

Prices displayed on this site are quoted in South African Rands (ZAR), VAT included, ex Works (excluding delivery).  All prices are subject to change without prior notice and store confirmation.

Melonwoods shall take all reasonable efforts to accurately indicate prices displayed on products in store and on this website. However, should products be erroneously offered at incorrect prices Melonwoods will not be obliged to sell products at such incorrect prices, but shall refund monies paid by you, should you not wish to proceed with the purchase at the correct price.

Payment

In order for us to offer you the best possible prices, our terms of payment are COD.  Once goods have been invoiced, payment is required within 48 hours.

Please note that until such time as payment has been made in full, the product remains the property of Melonwoods.

Delivery

No deliveries or collections will be scheduled until the payment for the product has been settled in full.  All transportation charges, delivery and collection of items incurred will be for the customer’s account.

The person collecting the product must produce the original invoice in order to release the goods.

The person receiving the items will be required to sign the Delivery Note, indicating that each item has been received in good condition.  Melonwoods cannot be held liable for any damages that were not indicated on the Delivery/Collection Note by the Customer.

Deliveries may be arranged on any week day between the hours of 09h00 and 16h00.  No deliveries will be made during weekends or public holidays.  Should a special delivery be requested, an additional levy on the full delivery fee will be charged.

We will only make deliveries where the product can fit into lifts, staircases or through doors.  No products will be hoisted over balconies.  Kindly insure that the place of delivery is accessible and you have cleared the area for the product prior to delivery together with moving all breakable objects that could be in the way of the delivery team.

Where Melonwoods is responsible for delivery, we will try our utmost to deliver the products on the date and time arranged.  Circumstances beyond our control may however result in unexpected changes to the agreed delivery date and time.

Any additional delivery costs due to failed deliveries caused by client or access problems will be for the customer’s account.

We regret we do not offer storage facilities.

Website

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Melonwoods shall not be liable for any damages of any kind related to your use of this site.

Your use of this website is at your own discretion.  Melonwoods (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Melonwoods in relation to the use of this website or the content, is limited as provided under the South African Consumer Law.

Refunds and Returns Policy

If you are dissatisfied and would like to return an item please contact us. All returns are treated as priority and managed by arrangement only through Melonwoods Head Office where the reason for return will be assessed and thereafter the appropriate measures for resolution take effect. You are liable to bear the cost of the courier for returns however if the item is found to be damaged or defective, the courier cost of the return will be reimbursed to you. You are entitled to a full refund or replacement for items found to be damaged or defective only, provided you have the original tax invoice, and items together with original packaging are returned in a saleable condition within 7 (seven) days of purchase. Please note that items purchased on Sale or Promotion are subject to a separate returns policy. Certain products are covered by separate warranties. Where certain products have been made to order, these products will be deemed non-returnable and non-refundable unless found to be defective or damaged.