All Melonwoods online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
Your payment details are held in an encrypted format by our payment provider. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.
Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998
Information we hold
If you have shopped with us we will hold your name, address, telephone number and email address. We also collect certain kinds of non-personal information, such as the website that may have referred you to us, your browser type, language and access times. We also may collect navigational information, including information about the links you click, the pages you view and other actions undertaken while on our site. Certain demographic information, such as your industry, may also be collected and may be linked to your personal profile information.
Information we use
Melonwoods collects and uses your personal information to:
- process your transactions;
- provide customer service;
- perform research and analysis aimed at improving products, services and technologies, including sending you surveys;
- to communicate with you about your transactions, new products and services including transactions
- related communications such as welcome letters, billing reminders, and purchase confirmations; and
- we may also send you marketing emails to inform you of new products or services or other information or offers that may be of interest.
If you do not wish to receive marketing emails, you may at any time request to be removed from our mailing list.
If you would like to know more about our privacy practices or if you would like to exercise any of your personal information protection rights (including the right to have your personal information deleted), please do not hesitate to contact us and let us know.
Disclosing your Personal Information
On occasion, Melonwoods does need to hire other companies to help provide some services. In some of these cases Melonwoods may need to share information that these companies need, in order to provide services to the company, and ultimately to the customer. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. We’ll limit the information given to them, and the external companies will only have access to the customer’s information for the purposes of performing such functions.
Consent of your Personal Information
Cookies store small pieces of information on your computer (with your permission) when you browse our website, so that we can deliver a unique and hassle-free shopping experience. Below are the cookies we use
Web Analytics Cookies:
We use web analytics cookies to gather information on how visitors browse our website, including most popular web pages and how long visitors spend on the site. This information is used to help us understand what you like and don’t like, so we can constantly improve. We cannot see individual browser behaviour, so all information cannot be tracked back to you.
Sessions cookies are cookies that are deleted as soon as you close your browsing session on our website, and ensure you don’t get asked the same question twice. They remember if you have entered a promotional code, changed any browser settings and if you have already entered information like your shipping or billing address.
Tracking cookies help us remember your settings for when you return to our website on another visit. For example we remember which products you have added to your basket and login ID’s. We advertise on 3rd party websites, and reward our advertisers when they send a visitor to our site who buys within 30 days of that visit. We place a cookie on your computer when you visit us from an advertiser, so we can track any sales within the 30 days.
No Private Information is Stored
Remember, our cookies don’t store information that can identify you, so no one will be able to contact you by phone, email or in any other way. Tracking is limited to the Melonwoods site and never gets shared with anyone else.
How to Block Cookies
You can block cookies by activating the setting on your browser that allows you to refuse them. Please note, if you block all cookies you may not be able to access all of the site, and you might not be able to shop with us.
We may link to websites, including those of our subsidiaries and third-party content providers, which have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.