Privacy Policy
Last updated: 18 August 2026
Melonwoods respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how it may be used or shared, and the choices available to you when using the Melonwoods website.
This policy should be read together with our Cookie Policy and other website terms.
Who we are
This website is operated by:
Eighty Five Design T/A Melonwoods
Registration Number: 2016/196941/07
VAT Number: 4340275017
Physical address:
Shop 213, Lower Level
Ballito Junction Mall
Leonora Drive
Ballito
KwaZulu-Natal
4399
South Africa
Website: www.melonwoods.co.za
For privacy-related enquiries, please contact Melonwoods using the contact details provided on our website.
Information we collect
Depending on how you use the website, we may collect information such as:
- your name and surname;
- email address;
- telephone or mobile number;
- billing and delivery addresses;
- company or business information where relevant;
- account registration information;
- trade customer registration information;
- order and transaction information;
- products added to your cart or wishlist;
- enquiries submitted through website forms;
- communications you send to us;
- delivery and collection information;
- IP address, browser type, device information and website usage information;
- cookie and consent preferences; and
- other information you choose to provide to us.
We only collect information that is reasonably required for the purpose for which it is processed.
How we use your information
We may use personal information to:
- process and fulfil orders;
- arrange delivery or collection;
- provide quotations;
- process payments;
- create and administer customer accounts;
- administer trade customer applications and accounts;
- respond to enquiries and customer service requests;
- send order, payment and delivery communications;
- manage wishlists and saved account information;
- prevent fraud and protect the security of the website;
- comply with accounting, tax and legal obligations;
- improve our website, products and services;
- measure website performance and usage;
- manage marketing communications where you have consented or where otherwise permitted by law; and
- maintain appropriate records of our dealings with customers.
South Africa’s Protection of Personal Information Act sets conditions for the lawful processing and protection of personal information.
Orders and WooCommerce
Our online store is powered by WooCommerce.
When you place an order, we may process information including your:
- name;
- contact details;
- billing address;
- delivery address;
- order contents;
- transaction information;
- shipping information; and
- account details where you create an account.
This information is used to process your order, arrange fulfilment, provide customer service and maintain appropriate business records.
Payments
Melonwoods may offer payment methods including secure online payment through PayFast and Electronic Funds Transfer (EFT).
When you use a third-party payment provider, certain transaction and billing information may be processed by that provider in accordance with its own privacy and security practices.
Melonwoods does not need to store your complete bank-card details in order to process payments made through an external secure payment gateway.
ECTA requires online suppliers to use payment systems that are sufficiently secure with reference to accepted technological standards.
Delivery and collection
Where you choose delivery, information required to fulfil your order may be shared with delivery and logistics providers, including Bob Go and relevant courier partners.
This may include your:
- name;
- telephone number;
- email address;
- delivery address;
- order or parcel information; and
- other information reasonably required to complete the delivery.
If you select collection, your information may be used to confirm when your order is ready for collection from Melonwoods.
HubSpot and enquiry forms
Melonwoods may use HubSpot to manage website enquiries, customer communications and related customer relationship information.
Information submitted through connected website forms may therefore be processed within HubSpot for purposes such as:
- responding to enquiries;
- managing leads;
- following up on requests;
- maintaining communication history; and
- customer service.
If you contact Melonwoods using WhatsApp, the information you provide through WhatsApp may be used to respond to your enquiry, assist with an order, provide product information or provide customer support.
Your use of WhatsApp is also subject to WhatsApp’s own privacy terms.
Google Reviews and social media
The website may display content or widgets from third-party platforms such as:
- Google Reviews;
- Trustindex;
- Instagram; and
- other social media services.
These services may process technical information or place cookies in accordance with their own privacy practices.
Where consent is legally required, non-essential tracking technologies should be managed through the website’s consent system.
Wishlists
The website uses wishlist functionality.
If you use a wishlist, Melonwoods may retain information about products you save so that the wishlist can be displayed and managed.
Depending on whether you are logged in, wishlist information may be associated with your account or stored using browser cookies.
Cookies
The Melonwoods website uses cookies and similar technologies.
These may include:
Essential cookies required for functions such as:
- shopping cart operation;
- checkout;
- login;
- account management;
- security; and
- remembering cookie choices.
Other cookies may be used for:
- analytics;
- marketing;
- embedded third-party content; and
- website performance.
Where required, you can manage your cookie preferences using the cookie-consent tools provided on the website.
Marketing communications
Where you subscribe to marketing communications, Melonwoods may use your contact details to send relevant news, products, promotions or other marketing information.
You may unsubscribe from marketing communications using the unsubscribe facility provided or by contacting Melonwoods.
We will respect valid objections or opt-out requests in accordance with applicable law.
Who we may share information with
We do not sell customer personal information.
We may share personal information with service providers where reasonably required to operate the business and website, including:
- payment processors;
- banks;
- delivery and courier providers;
- website and hosting providers;
- email providers;
- CRM providers;
- analytics and website-service providers;
- professional advisers;
- IT and security providers; and
- government, regulatory or law-enforcement bodies where disclosure is legally required.
Service providers should only receive information reasonably required to perform their services.
International processing
Some technology providers used by Melonwoods may process or store information outside South Africa.
Where personal information is transferred internationally, Melonwoods will take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.
POPIA regulates transfers of personal information to recipients in foreign countries and requires appropriate safeguards or another lawful basis for such transfers.
Information security
Melonwoods takes reasonable technical and organisational measures to protect personal information against:
- loss;
- unauthorised access;
- misuse;
- alteration;
- disclosure; and
- destruction.
No internet-based system can, however, be guaranteed to be completely secure.
How long we keep information
We retain personal information only for as long as reasonably required for:
- the purpose for which it was collected;
- customer service;
- order and transaction records;
- accounting and tax requirements;
- fraud prevention;
- dispute resolution; or
- other legal or regulatory obligations.
Information that is no longer required should be securely deleted, destroyed or de-identified where appropriate.
Your rights
Subject to applicable law, you may have the right to:
- ask whether Melonwoods holds personal information about you;
- request access to that information;
- request correction of inaccurate information;
- request deletion or destruction where legally appropriate;
- object to certain processing;
- withdraw consent where processing is based on consent;
- object to direct marketing; and
- lodge a complaint with the Information Regulator.
The Information Regulator is the South African authority responsible for monitoring and enforcing POPIA.
Information Regulator
You may contact or lodge a complaint with the Information Regulator (South Africa) where appropriate.
Current regulator information is available from the Information Regulator’s official website.
Changes to this policy
Melonwoods may update this Privacy Policy from time to time to reflect changes to our website, services, service providers or legal obligations.
The latest version will be published on this website together with its updated date.