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Your Questions Answered

 

Products

Can I find all Melonwoods products on this site?
We have such an extensive range of products that not all of them are listed on our website.  If there is something you are looking for that you cannot find here, please email us at info@melonwoods.co.za and we will assist you.
Can you customize products?

Yes, there are products that can be customized. If a product can be customized then you will these options on the product page drop down.  If there are other size options this is noted on the product page under “Other size options”.

How do I choose the final colour/finish on my furniture?

If we manufacture furniture then we use either a clear sealer, monocoat finishes or wood stains on our wood.  The options are endless, but we have limited these to a smaller range of standardised colours.  The wood type and finish options will be visible on each product page.  If you would prefer something that is not listed as an option then please get in touch with us at info@melonwoods.co.za.

Can you tell me if a product is available to purchase?

If the product is listed as available on our website, then it can be purchased.  If, however, it is no longer available or there is a delay in getting it to you then we will contact you to decide if you would like to proceed with the order or if you would prefer to select an alternative product.

Can you help me select products for my home or project?

Yes we can.  Please click on our chat box or email us at info@melonwoods.co.za and we will get back to you to discuss your requirements.

Orders and Delivery

How do I know you have received my order?

You will receive an email with an order confirmation as well as an order number once your order has been placed.

Is it safe to order online?

Yes all payments online are made via our trusted partners.  Your information is secure.

How can I track my order?

If you would like any updates on your order please email us at info@melonwoods.co.za and quote your order number.

Where do you deliver to?

We deliver to anywhere in South Africa.

How can I speed up my delivery?
If you need your product urgently then please get in contact with us at info@melonwoods.co.za so that we can discuss other delivery options.
What should I do if I receive an incorrect or faulty item?
If we have made a mistake or if an item is not working as specified, please notify us by email at info@melonwoods.co.za within 72 hours of receipt to discuss a refund, repair or replacement.
How can I pay for my order?

You can pay via our secure payment gateways on our website.

You can also opt to pay via EFT and then simply send us the proof of payment so that we can dispatch your items.

Can I cancel or change my order?

Should you wish to make any changes to your order, they must be done within one business day of your purchase. This includes cancellation requests, product modifications, and quantity adjustment.

How much will it cost for my order to be delivered to me?

Free delivery (where applicable) only applies to major city centers in South Africa, namely, Gauteng, Cape Town, Port Elizabeth, Bloemfontein and Durban.

If no free delivery applies, then the delivery cost will depend on the parcel weight, dimensions and area of delivery. The price is calculated according to the tariffs set by our courier company. However, we have done our best to source the most cost effective and reliable agent.

Your delivery charge will be added at checkout so will appear on your final invoice before payment is made.

When will I get my delivery?

Items that are not custom made will be shipped from our warehouse within 10 working days from payment receipt.  We use independent couriers to deliver and their delivery times range from 1 to 5 working days, depending on your location.

Please see lead time details of custom made items on the individual Product Pages.

What if I have not received part of my order?
Please notify us by email at info@melonwoods.co.za within 72 hours of receipt of your items and we will get in touch with you.
Can I exchange an item?
If you find your item unsuitable or you’re not entirely satisfied please notify us by e-mail at info@melonwoods.co.za within 72 hours of receipt notifying us of your intention to return the product(s).

Returns

How do I return an item?

If you wish to return an unwanted item then you will arrange for return delivery with your courier of choice.  If the item is to be returned due to it being damaged, incorrect or faulty, then we will arrange for the collection of the item.  Please see our full Delivery & Returns Policy here.

What do I do if my product is faulty?
If an item is not working as specified, please notify us by email at info@melonwoods.co.za within 72 hours of receipt to discuss a refund, repair or replacement.
How much does it cost to return an item?

If you wish to return an unwanted item then you will pay for the return cost.  You can either choose to use your own courier or we will give you a quote for the return.

We cover the cost of returns of damaged, incorrect or faulty items.

What do I do if my product is damaged when I open it?
If you receive an item that is damaged, we would be happy to return and replace your product at no additional cost to you. Please notify us by e-mail at info@melonwoods.co.za within 72 hours of receipt to discuss a refund, repair or replacement.

Technical Information on Furniture

How do I choose a dining table size?

Normally we allow for 60cm per seat along a dining table plus 10cm to allow for extra room.  So a dining table that is to seat 3 people along the one side will be 190cm long (excluding room for the table legs).  If you are not sure, please get in contact with us to assist you at info@melonwoods.co.za

Is there a warranty on your products?

Yes, our wooden products carry a 6 month warranty.  If you experience any cracking or movement of wood, please get in touch with us.

Please note that all wooden products need to be cared for properly for warranties to be applicable.  See our Furniture Guides and Services page for information on how to care for wooden furniture

How do I care for my wooden furniture?

Wooden furniture needs special care.  Please visit our Furniture Guides and Services page for more information.

Catalogue and Newsletter

How do I add my name to your mailing list?

Please complete the “Stay in the Know” web form on our home page and we’ll keep you up to date with information on special offers, new products and other inside info.

Do you have a catalogue that you can send me?
We do not have physical catalogues of our products but use our website as a means of displaying products.  This way we can keep our information most relevant and up to date.

If you are a trade buyer and wish to request samples or display boards, please get in touch with us at info@melonwoods.co.za to discuss your needs.

How do I remove my name from your mailing list?
Please select the unsubscribe link at the bottom of our newsletters or send us a mail at info@melonwoods.co.za to request to be unsubscribed.

If you have any questions that we haven’t been able to answer we would love to hear from you!

Please click on the “CHAT TO A FURNITURE EXPERT NOW” chat box or send us an email at info@melonwoods.co.za